Contact & Location
The friendly staff at Cogent Family Healthcare welcomes your call and looks forward to serving you. If you have any questions about our primary care and preventive services, or you would like to schedule an appointment, please call our office at (650) 386-0386.
Location & Phone
Cogent Family Healthcare
Phone: (650) 386-0386
Fax: (650) 386-0468
525 South Drive, Suite 107
Mountain View, CA 94040
We are conveniently located off Grant Road, close to El Camino Hospital.
Our regular office hours are:
- Monday – Thursday: 8 am – 9 pm
- Friday: 8 am – 7 pm
- Saturday: 10 am – 5 pm
We do not close for lunch.
In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Dr. Stephen Sims and they will contact us.
If you have an urgent medical need and need to talk to Dr. Sims after our regular hours, please call our office at (650) 386-0386. A doctor is on-call 24 hours a day. Your call will be returned promptly.
At Cogent Family Healthcare, we accept:
- Most PPO plans
- Medicare with or without a secondary (other than Medi-Cal secondary)
- Affinity HMO (only if patient’s card lists Dr. Sims as the current PCP)
- Any HMO that lists Dr. Sims in the network (only if the patient’s card lists Dr. Sims as the current PCP)
- Covered California Health Net (only)
- Silicon Valley Network
We do not accept:
- Anthem individual PPO (only group PPO)
- Blue Shield individual plan PPO (only group PPO)
- Covered California Anthem
- Covered California Blue Shield
- Medi-Cal, either as primary or as secondary to Medicare (we do not accept Medicare with Medi-Cal)
Please contact your insurance company or you may call our office at (650) 386-0386 to find out if we accept your plan.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.
If you have a question related to your bill or insurance, please contact our billing specialists at (650) 386-0386.
If Dr. Sims suggests a specialist evaluation or diagnostic testing that requires a referral, we will make every effort to provide this for you as soon as possible.
Some referrals require insurance preauthorization and cannot be processed immediately. Insurance guidelines prohibit us from backdating referrals. We require three business days for the processing of routine referrals.
Dr. Sims at Cogent Family Healthcare is affiliated with El Camino Hospital.
To make your life easier, we dispense non-controlled prescription medication to our patients. At our office, patients can fill prescriptions for antibiotics, cholesterol-lowering medication, blood pressure medication, and allergy medication. We charge a $15 flat fee for one-month supply of all medications and a flat fee of $10 PER month for a three month supply.